This privacy notice for Localization.Asia ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

Visit our website at localization.asia or any other website of ours that links to this privacy notice
Engage with us in other related ways, including sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

Summary of Key Points

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by reading the sections below.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.
Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by contacting us at [email protected].

1. What Information Do We Collect?

Personal information you disclose to us: We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You: The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

Names
Phone numbers
Email addresses
Mailing addresses
Job titles
Company information
Contact preferences
Contact or authentication data
Debit/credit card numbers
Billing addresses
Documents and files for translation services
Project requirements and specifications

Sensitive Information: When necessary, with your consent or as otherwise permitted by applicable law, we may process the following categories of sensitive information:

Data contained in uploaded documents or files
Financial information for payment processing

Payment Data: We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. Payment data is handled and stored by our payment processors Stripe. You may find their privacy notice at: https://stripe.com/privacy.

Information Automatically Collected: Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you visit our Services.

The automatic information we collect may include:

Log and usage data (service-related, diagnostic, usage and performance information)
Device information (information about your computer, phone, tablet, or other device)
Location data (general location based on IP address)
Analytics data through third-party services
Affiliate referral information through tracking systems

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
To post testimonials. We post testimonials on our Services that may contain personal information.
To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
To process translations and localization services. We process your documents and related information to provide translation, interpretation, and localization services.
To track affiliate referrals. We may process your information to track referrals from affiliate partners and manage our affiliate program.

3. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

The categories of third parties we may share personal information with are as follows:

Ad Networks (Google Ads, Facebook Ads)
Affiliate Marketing Programs
Analytics Providers (PostHog, Google Analytics)
Cloud Computing Services (AWS S3)
Communication & Collaboration Tools
Data Analytics Services
Data Storage Service Providers
Finance & Accounting Tools
Government Entities (when required by law)
Order Fulfillment Service Providers
Payment Processors (Stripe)
Performance Monitoring Tools
Retargeting Platforms
Sales & Marketing Tools
Social Networks
Translation and Localization Partners
Website Hosting Service Providers

We also may need to share your personal information in the following situations:

Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

4. Do We Use Cookies and Other Tracking Technologies?

Summary: We may use cookies and other technologies to collect and store your information.

We use cookies and similar tracking tools (such as web beacons and pixels) to gather data when you interact with our Services. These tools help us keep our Services secure, prevent system errors, fix bugs, store your preferences, and improve site functionality.

We also allow third-party service providers to use tracking technologies on our Services for purposes like analytics and advertising. This includes managing ads, customizing them to match your interests, and sending you reminders about abandoned shopping carts (based on your communication preferences). These third parties use this data to show you advertisements for products and services that may be relevant to you on our Services or other websites.

Specifically, we use the following tracking technologies:

Essential Cookies: Required for the website to function properly
Analytics Cookies: PostHog and Google Analytics for website performance analysis
Advertising Cookies: Google Ads and Facebook Pixel for targeted advertising
Affiliate Tracking: For tracking referrals from affiliate partners
Performance Cookies: To improve website speed and functionality

For more information on how we use these technologies, including how to disable cookies, please refer to our Cookie Notice available at https://www.localization.asia/cookie-policy.

Specific Third-Party Services

PostHog Analytics

We use PostHog to understand how users interact with our website. PostHog may collect information about your device, browser, and how you use our site. You can learn more about PostHog's privacy practices at https://posthog.com/privacy.

Google Analytics

We may share your information with Google Analytics to track how you use our Services. The features of Google Analytics we may use include:

Remarketing with Google Analytics
Google Display Network Impression Reporting
Google Analytics Demographics and Interest Reporting
Google Ads conversion tracking

To stop being tracked by Google Analytics, you can visit Google's opt-out page and adjust your settings. You can also modify your ad preferences through Google Ads Settings.

Facebook Pixel

We use Facebook Pixel to track conversions, optimize ads, and create targeted audiences for advertising campaigns. Facebook may use this information to show you relevant ads on Facebook and Instagram. You can control Facebook ads through your Facebook Ad Preferences.

5. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Specific retention periods:

Project Files: Translation and project files are retained for the duration of the project plus 2 years for quality assurance and potential revisions
Payment Information: Financial records are retained for 7 years as required by law
Analytics Data: Anonymized analytics data may be retained indefinitely for business intelligence purposes
Marketing Data: Marketing and communication preferences are retained until you opt out or request deletion
Account Information: Customer account information is retained for as long as your account is active, plus 3 years after closure

6. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Our security measures include:

Encrypted data transmission using SSL/TLS protocols
Secure cloud storage with AWS S3
Regular security updates and monitoring
Access controls and authentication measures
Employee training on data protection and confidentiality
Secure payment processing through PCI-compliant providers

7. Do We Collect Information From Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not intentionally collect or solicit data from, or market to, individuals under 18 years old. By using our Services, you confirm that you are at least 18 years old, or that you are a parent or guardian giving consent for your dependent's use of the Services.

If we discover that we have collected personal information from users under 18 without parental consent, we will deactivate the account and take reasonable steps to delete the data from our records. If you believe we have collected information from someone under 18, please contact us at [email protected].

8. What Are Your Privacy Rights?

Summary: You have the right to review, update, or delete your account information at any time, depending on your location.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right to:

Request access and obtain a copy of your personal information
Request rectification or erasure
Restrict the processing of your personal information
Data portability (if applicable)
Not be subject to automated decision-making

In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided below.

Withdrawing Your Consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time. You can do this by contacting us using the information provided below.

However, withdrawing your consent will not affect the lawfulness of processing based on consent before its withdrawal, and it may not affect processing based on other legal grounds.

Opting Out of Marketing Communications: You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link or by contacting us.

Cookies and Similar Technologies: Most web browsers are set to accept cookies by default. You can adjust your browser settings to remove or reject cookies. However, please note that rejecting cookies may affect your ability to use certain features of our Services. For more details, review our Cookie Notice at https://www.localization.asia/cookie-policy.

9. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

10. Do California Residents Have Specific Privacy Rights?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

California Consumer Privacy Act (CCPA)

The California Consumer Privacy Act (CCPA) provides California residents with rights regarding their personal information. If you are a California resident, you have the following rights:

Right to Know: You can request that we disclose what personal information we collect, use, disclose, and sell about you.
Right to Delete: You can request that we delete personal information we collected from you.
Right to Opt-Out: You can opt-out of the sale of your personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

To exercise these rights, please contact us at [email protected].

11. Do We Make Updates to This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

12. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by email at [email protected] or by post to:

Localization.Asia
Data Protection Officer
Email: [email protected]

13. How Can You Review, Update, or Delete the Data We Collect From You?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us at [email protected].

We will respond to your request within 30 days of receipt, or as otherwise required by applicable law.

Privacy Policy